Refund and Return Policy

60-DAY MONEY-BACK GUARANTEE & RETURNS

At Superhuman, customer satisfaction is a priority. To demonstrate this, we offer a 60-day Money-Back Guarantee on products purchased directly from www.besuperhuman.co.za.

We’re confident you’ll love your products. However, if you are dissatisfied for any reason, simply notify us within the applicable period, let us know why you’re dissatisfied, and we will process a refund in accordance with the terms outlined below.

VALIDITY

Our 60-day Money-Back Guarantee is valid for 60 days (2 months) from the date of purchase.

This guarantee applies only to a first-time purchase of any supplement or nutrition product.
Multiple bottles of supplements, apparel, gear, or other products do not fall under this guarantee, but may still be eligible for return under our standard Returns Policy.

If you purchased a Superhuman product from a retailer or third-party vendor, you must follow the return policy of the place of purchase.

MULTIPLE UNIT REFUNDS

If you purchase multiple units of the same product and are not satisfied, we will refund the cost of one opened unit/container.

Any remaining unopened units must be returned to Superhuman before a refund can be issued.

MULTIPLE ORDER REFUNDS

To protect against misuse, the 60-day Money-Back Guarantee applies only to the first purchase of a product and is redeemable within 60 days of purchase.

If your order consists of multiple units of the same product, only one opened unit will be eligible for a refund. All additional unopened units must be returned before a refund is processed.

SHIPPING POLICY

We currently ship within South Africa only.

Free Local Shipping

Orders over R750 qualify for FREE local shipping.

Shipping Costs

A flat-rate shipping fee of R85 applies to all orders within South Africa, excluding rural or outlying areas.

Orders delivered to rural, remote, or outlying locations may incur an additional surcharge. In such cases, the final shipping cost will be calculated at checkout or communicated to you prior to dispatch.

Orders over R750 qualify for FREE local shipping, excluding rural or outlying areas.

  • Standard Local Shipping

Orders placed before 11:00 (11am) are generally shipped the same business day.
Orders placed after 11:00 (11am) will be shipped the next business day.

We do not ship on weekends or South African public holidays.
Orders placed after 11:00 (11pm) on a Friday will ship the following Monday.

Please note that shipping delays may occur during peak periods or holidays.

RETURNS POLICY

VALIDITY

Our Returns Policy is valid for 60 days (2 months) from the date of purchase.

Returned items must be unopened, unused, and in the same condition as received.
Opened or used products are non-returnable, except where they qualify under the 60-Day Money-Back Guarantee.

Purchases made through retailers or third-party vendors must be returned according to their respective return policies.

RETURN INSTRUCTIONS

To initiate a return, please email kyle@besuperhuman.co.za with the following information:

  • Order Number (e.g. Order #12345)

  • Full Name

  • Whether you are requesting a refund or exchange

  • Reason for the return or exchange

Returned items must be in their original packaging, unopened, and in the same condition as received.

You are strongly encouraged to use a shipping service with tracking capability.

RETURN ADDRESS

Be Superhuman (Pty) Ltd
22 Lynton Road
Kloof
KwaZulu-Natal
3610
South Africa

Original shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer.
The cost of shipping exchanged items back to the customer will be covered by Superhuman.

We are not responsible for lost or stolen return shipments.

NON-RETURNABLE ITEMS

All sales of clearance, closeout, and special-order items are final and are not eligible for return or exchange.

Please also refer to the Multiple Unit Refunds section above.

RECEIVING A REFUND

Refunds are processed as follows:

  • 1–10 business days for returned items to reach us

  • 1–2 business days for us to process the refund

  • 3–5 business days for your bank or card issuer to reflect the refund

Refunds are issued to the original payment method used at checkout.